FAQ

All prices found on our website are excluding shipment.

Shipping prices and duration depend on the shipping destination and are determined following an order or price request. If you would have any questions regarding the shipment of your order please do not hesitate to contact us by email or phone.

For any additional information or questions on shipping, please contact our shipping department at vh.sales@vandhcorporation.com

Our authentic Belgian waffle irons are shipped all over the world.

Special packing is available and advised for International shipments, please select this option on your order or price request. Shipping cost and duration depend on your destination and are provided to you following an order or price request.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from BelgianWaffleIronStore.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside Europe may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Due to wide variety are power plugs in the world, we ship all our electric devices without power plug. You just need to add the correct plug on the power cord that works for you.

For any additional information or questions on our export setup, please contact our shipping department at vh.sales@vandhcorporation.com

All goods are payable by PayPal, Credit Cards or bank transfer upon shipment of the goods from our facility.
Shortly after we receive your order you will provide you an invoice indicating the total price and a payment request. This price will include all your purchased items including shipment and payment reference number.
Once we have received the payment we will re-confirm the order and advice you on the estimated delivery time. Once the goods leave our facility you will be notified and receive the tracing number if available.
For any additional information or questions on our payments or invoices, please contact our sales department at vh.sales@vandhcorporation.com

All our manuals are available in Dutch, English and French.

All our devices come with a one year warranty on parts and labor. The transport of the device to and from our support facility is not covered by the warranty.

Currently we have 2 service centers:
for Europe and de rest of the world : Belgium, Affligem
For North America : Canada , Toronto

For any additional information or questions on our warranty, please contact our customer support department at vh.sales@vandhcorporation.com